Thursday, November 8, 2007

The Warming of Bank Customer Service

Had a visit at the bank recently. I've had an account forever in one of the large, mega-size banks (partly because they have ATMs all over the place.) After all these years, never once have they offered a service that would save me money. So I was intrigued when they said something about coming in to cut my service charges. I made an appointment to be there.

The day of my appointment, I overslept and had an earlier appointment. I threw on some clothes and dashed out the door. After that appointment, I stopped at a restaurant for some soup, then moseyed over to the bank, getting there on the dot.
I ran my hand over my clothing, automatically smoothing and tucking any tags that had come out.

Whoops. That's when I learned I had my shirt on wrong side out. I hate when that happens.

Well, I was on time, so I went in. And indeed, the bank wanted to change the designations on my accounts, leaving the account numbers alone. I shouldn't be paying ANY charges, the young man said. Click. It was done. Anything else he could help me with? he asked. I asked if there was anything he could do about the over-frequent promotional materials the bank was sending me? All I wanted each month was my statements. He said he believed he could do that, went somewhere else on the computer and clicked. We'll see, but I'm pleased overall. He tried to sell me a bank credit card, which I refused. Then I asked for info on how to go online to check my accounts and make payments. He set up my user password and gave me three pages of instructions to utilize it. So now, maybe, I won't be quite as much a disosaur as previously.

We parted most amicably, me having rather warm feelings for my bank for the first time in oh, 13 years.

I brought this up at Yahzee later that week, and the others agreed: banks have had a sea change. They are warmer, friendlier, offering actual services. A financial friend we all know says it's because of the competition among too many banks, and a bunch of those banks are going to go under in the next few years. Oh, well.

In the meantime, the season of bank warming towards the customer feels very nice.

2 comments:

Travis Erwin said...

Isn't it nice when things go your way once in a while?

Well, except for putting you clothes on inside out.

night lightning woman said...

Hey, I remember you! Bet I've read something you've written--I'm a voracious reader.
And you notice--even though my shirt was inside out, things still went MY way!